I2 Kids delivers Australia wide and to most international destinations. We only use secure delivery methods that deliver straight to your door.  Depending on the weight and size of your order, it will be delivered by either Australia Post (registered delivery) or by courier service. Whatever the method we use, your order will be tracked so we know exactly where it is.

Your order will be dispatched within 3 days of full payment receipt (excluding weekends and public holidays) with an estimated delivery time being 1-8 business days.  (Some international destinations may take up to 4 weeks)

Within Australia

I2 Kids provide one flat postage and handling cost of $9.95.

 International

I2 Kids delivers to most international destinations.  Postage to international destinations is calculated by weight, therefore postage is calculated during checkout when address details have been entered.   Postage costs will be displayed before payment is required.

Disclaimer

I2 Kids will always do its very best to ensure your order is delivered on time. However, occasionally some delays may occur as a result of our carriers for which we have absolutely no control over. In these circumstances i2 kids will not be liable for any delays incurred.

RETURNS POLICY
I2 Kids offers a money back guarantee on all our products. If you have received an item which is incorrect, damaged, or not suitable, we would be more than happy to offer a replacement on the product or refund within 7 days.  Please contact i2 kids by email at info@i2kids.com.au on instructions on how to return your product. You will be issued with an authorisation number and an address on where to return it.  Please allow 5 days following receipt of item for your refund.

Conditions:
* All returns must be made within seven days of receiving the item.* Refunds for change of mind purchases are for the product price only (less shipping charges) as long as product is returned in its original saleable condition.  Return postage cost will be the responsibility of the purchaser.*If your item arrives damaged or faulty, does not correspond with its description, or is not what you ordered we are happy to offer a refund or replacement and will cover the cost of the return postage. Please contact us immediately to report any damaged or faulty products.*Reasonable care of the items in your possession must be taken which includes packaging the item for return to prevent damage.